Last updated: 21 July 2026.
The Real Smart Home (“we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This notice explains what we collect, why, how long we keep it, and your rights under UK data protection law.
We are the data controller for the personal information described here. If you have questions, contact us at info@therealsmarthome.com.
This notice is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
The Real Smart Home is a UK smart home installation company operating at https://therealsmarthome.uk.
- Data controller: The Real Smart Home Ltd
- Registered address: Ground Floor, Victor House, Barnet Road, London Colney, England, AL2 1BJ
- ICO registration number: ZC192862
- Contact: info@therealsmarthome.com
2. What We Collect
| Data | Where we collect it |
|---|---|
| Full name | Download and contact forms |
| Company or trading name | Download and contact forms |
| Email address | Download and contact forms |
| Phone number | Download and contact forms |
| Line of work / role | Download form |
| Any details you include in a message | Contact forms, email |
We also collect limited technical data (IP address, browser type, pages viewed) through cookies and analytics. See section 8.
3. Why We Use It, and Our Lawful Basis
We only process your information for defined purposes, each with a lawful basis under UK GDPR.
| Purpose | Lawful basis |
|---|---|
| Deliver a resource or document you requested (e.g. email you a download link) | Legitimate interest, and performance of your request |
| Follow up about trade or project enquiries relevant to your role | Legitimate interest (B2B) |
| Respond to enquiries and provide support | Legitimate interest |
| Send marketing about our products and services | Consent (only where you have opted in separately) |
| Meet legal, tax, and accounting obligations | Legal obligation |
Where we rely on legitimate interest, we have assessed that our interest in contacting relevant trade and professional contacts does not override your rights. You can object to this processing at any time (see section 9).
Where we rely on consent (marketing), you can withdraw it at any time without affecting processing that already happened.
4. Who We Share It With
We do not sell your personal information. We share it only with:
- Service providers who help us operate, for example our email delivery, hosting, and CRM providers. They process data on our instructions only.
- Authorities or advisers where required by law, or to protect our legal rights.
- A successor business in the event of a merger, sale, or acquisition of our business.
We use third-party processors including email provider, hosting provider, and CRM provider. Each is bound by a data processing agreement.
5. Where Your Data Is Stored
We store your data on servers located in the UK and EEA. Where any provider processes data outside the UK, we ensure appropriate safeguards are in place (such as UK-approved standard contractual clauses).
6. How Long We Keep It
We keep personal information only as long as needed for the purpose it was collected, then delete or anonymise it.
| Data | Retention |
|---|---|
| Leads and enquiries (name, company, email, phone, role) | 24 months from your last contact with us, then deleted |
| Customer records (where you become a client) | Duration of the contract plus 6 years for tax and legal purposes |
| Marketing contacts (opted in) | Until you unsubscribe, then removed |
7. App Permissions & Mobile Device Data Handling
Our mobile application, SH-PRO, interfaces directly with your privately hosted smart home infrastructure. To provide full smart home functionality, the app requires access to specific device capabilities. All data accessed by these permissions is processed locally on your device or transmitted securely and directly to your personal home server. We do not collect, harvest, store, or share this data on corporate servers.
- Location Data (Including Background Location): Used to trigger automated smart home routines based on your physical presence, such as turning off appliances or activating security systems when you leave a geofenced area.
- Camera & Photos: Access is required only if you choose to scan QR codes for quick device configuration or upload custom icons/images directly to your local smart home dashboard.
- Microphone & Audio: Utilized strictly to enable local voice command features (such as Assist) allowing you to control your smart home devices hands-free.
- Notifications: Used to deliver critical, real-time alerts from your smart home system (e.g., security alerts, motion detection, system status updates).
- Local Network & Wi-Fi State: Accessed to securely discover, identify, and connect to your local smart home server when your device is connected to your home Wi-Fi network.
- Health & Fitness Data (Health Connect): The app includes optional integration capabilities with Android Health Connect. If explicitly authorized by the user, this allows the app to securely read local fitness metrics (such as steps or activity data) solely to display them on your personal, local smart home dashboard or use them for local automation routines. No health or fitness data is ever collected, stored, or processed by our company, nor is it transmitted to any external third parties.
- Firebase Cloud Messaging (FCM) & Push Tokens: The app processes a unique device push token solely to route real-time push notifications from your private home server to your mobile phone via our secure relay. Message contents are never stored on our servers.
- Firebase Crashlytics: The app collects anonymous, non-identifiable crash logs and stack traces when an error occurs. This technical data is used purely to fix stability issues and improve app reliability.
- Device & Sensor Telemetry: Reads local device diagnostics (such as battery state, charging status, cellular/Wi-Fi network connection, and device sensors) strictly to transmit them to your personal home server for local automations.
8. Cookies and Tracking
We use cookies and similar technologies for essential site function and analytics. You can control or block cookies through your browser settings, though some site features may not work as a result.
9. Your Rights
Under UK GDPR you have the right to:
- Access the personal information we hold about you
- Have inaccurate information corrected
- Have your information erased in certain circumstances
- Restrict or object to processing
- Data portability
- Withdraw consent where processing relies on it
To exercise any right, email info@therealsmarthome.com. We will respond within days.
If you believe we have handled your data unlawfully, you can complain to the Information Commissioner’s Office (ICO):
- Website: https://ico.org.uk
- Helpline: 0303 123 1113
We ask that you contact us first so we can try to resolve it.
If you are based in Spain or the EEA, you also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD) via their website at www.aebd.es.
10. Children
Our services are for professional and adult users. We do not knowingly collect data from anyone under 18. If we learn we have, we will delete it.
11. Changes To This Notice
We update this notice as needed. The “last updated” date shows the current version. Material changes will be posted prominently on this page.
12. Contact
Questions about this notice or your data:
The Real Smart Home Email: info@therealsmarthome.com